Gen Z, those born after 1998—successors to Millennials—are estimated to have a buying power of $44 billion. Gen Z commands an estimated 40% of all consumer shopping. Why does this matter for restaurants? Because Gen Z also loves to dine out frequently, specifically in large groups and are of the “snap first, eat later” generation—meaning…
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When a technology solution affects as many areas of business as your restaurant POS system does, it can be difficult to track the true return on investment (ROI) that it offers. Without knowing the actual ROI, you won’t be able to understand its true value or which operations need to be further improved upon. The…
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Considering an upgrade in 2020? If so, it’s critical to ensure you don’t rush into a decision before you’ve truly thought about it. Not only will you need to evaluate your current business needs. You will also have to take shifting industry trends, evolving customer demands, and your competitors into consideration. Here’s what to look…
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In a hospitality environment, restaurant wait times are always a top concern for restaurant operators and customers alike. Long wait times can cause customer satisfaction to take a nose dive, and it doesn’t take an hour-long wait to do that. Even moderate wait times can cause customers to second-guess whether they made the right decision…
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Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. As a restaurateur, understanding where the bar is set, is the first step toward capitalizing on the customer journey. Approaching 2020, restaurants need to…
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Sustainability is about cutting costs, eliminating waste, and improving your bottom line. Everything from proper inventory and vendor management to optimal energy and paper consumption is vital to creating a sustainable restaurant environment that is running as lean and clean as possible. Additionally, there are key restaurant technologies that you can leverage in your restaurant…
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You may have heard the term “ghost restaurant” within the restaurant industry. Also called a virtual restaurant, these are establishments that don’t have a storefront, seats or servers, and their business model is only offering off-premise dining. Ghost restaurants are a definite departure from the traditional restaurant model, but they’re popping up everywhere to meet…
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From tiki bars to sports bars, bar managers face unique challenges to run a successful establishment and keep guests happy. In this role you’re tasked with everything from managing staff, developing relationships with distributors, maintaining proper inventory, and keeping customers. It can feel like an overwhelming endeavor, so we’ve compiled 6 tips on how to…
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You pour countless hours into crafting the perfect menu, creating the perfect ambiance, and training your staff for the perfect guest experience at your restaurant. But if you haven’t developed a strong restaurant marketing strategy to build your customer base, all that work could be for nothing. Your strengths lie in restaurant management, not necessarily…
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Tablet Point of Sale Software Traditional point of sale (POS) terminals are a vast improvement over electronic cash registers, offering greater functionality and efficiency. Tablet point of sale software takes that improvement to the next level, giving you the capabilities to enhance the customer experience and streamline your operations. With a smaller, lighter, portable tablet…
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