Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. As a restaurateur, understanding where the bar is set, is the first step toward capitalizing on the customer journey. Approaching 2020, restaurants need to…
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Sustainability is about cutting costs, eliminating waste, and improving your bottom line. Everything from proper inventory and vendor management to optimal energy and paper consumption is vital to creating a sustainable restaurant environment that is running as lean and clean as possible. Additionally, there are key restaurant technologies that you can leverage in your restaurant…
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You may have heard the term “ghost restaurant” within the restaurant industry. Also called a virtual restaurant, these are establishments that don’t have a storefront, seats or servers, and their business model is only offering off-premise dining. Ghost restaurants are a definite departure from the traditional restaurant model, but they’re popping up everywhere to meet…
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From tiki bars to sports bars, bar managers face unique challenges to run a successful establishment and keep guests happy. In this role you’re tasked with everything from managing staff, developing relationships with distributors, maintaining proper inventory, and keeping customers. It can feel like an overwhelming endeavor, so we’ve compiled 6 tips on how to…
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You pour countless hours into crafting the perfect menu, creating the perfect ambiance, and training your staff for the perfect guest experience at your restaurant. But if you haven’t developed a strong restaurant marketing strategy to build your customer base, all that work could be for nothing. Your strengths lie in restaurant management, not necessarily…
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Tablet Point of Sale Software Traditional point of sale (POS) terminals are a vast improvement over electronic cash registers, offering greater functionality and efficiency. Tablet point of sale software takes that improvement to the next level, giving you the capabilities to enhance the customer experience and streamline your operations. With a smaller, lighter, portable tablet…
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Self order kiosks have slowly been revolutionizing the way many industries do business. First, it was in the airline industry, then retail, and now, the hospitality industry has begun adopting this groundbreaking technology. It’s no surprise—self order kiosks have been instrumental in helping restaurants meet customer expectations and demands while growing their bottom lines. Now…
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Omnichannel [adj.]: Denoting or relating to a type of retail that integrates the different methods of shopping available to consumers (e.g. online, in a physical store, or by phone). While the dictionary defines omnichannel as being specific to retail, restaurant owners are beginning to recognize its value in the hospitality sector as well. In an…
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Data analytics isn’t the most exciting part of the job. For many, it’s a time-consuming hassle. For those with innovative restaurant analytics software, it’s a breeze. Simple reporting software can give you a snapshot of the day, but restaurant analytics software can help you answer the big questions, such as: 1. What are the most…
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Restaurant management is a complex task requiring a delicate balance of managerial skills and software. When either is lacking, it’s hard to stay competitive and grow your business. Technology can help, but knowing how to get the most out of it is also important. You need to understand how to use it to automate processes,…
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