Advanced restaurant technology is helping businesses flourish by informing and supporting better decisions about labor, inventory, pricing and customer loyalty programs, and by streamlining tasks to save time and money. Restaurant POS systems are becoming more and more integrated into overall operations, and restaurant software providers can help make sure you are getting the most out of your solutions.
The Global Restaurant POS Software Market is Growing – Don’t Get Lost in the Shuffle
The global restaurant POS software market size was valued at $4031.78 million in 2021 and is expected to expand at a CAGR of 6.98% during the forecast period, reaching $6044.16 million by 2027. With this much growth in the industry, it’s vital to make sure you’re working with the right restaurant software provider to help your business expand their profits.
Ensure you are working with the best of the best by examining the following key elements of your business relationship with your provider.
Location Is Everything – Find a Local Dealer if Possible
When it comes to a business relationship with a restaurant software provider, location is everything. Are you working with a rep on the other side of the country, or are you working with a local dealer in your area?
Generally speaking, 68% of consumers prefer to buy locally-sourced products whenever possible, so why should your POS software provider be any different? Your software provider should know not only your industry but your specific business and area. You want them to know your competitors, your needs, your customers, and be able to truly help you build the best software solution for your unique business venture.
Overall, being “close to home” allows for a better understanding of your specific needs as well as building a better business relationship with your restaurant software provider.
Does Your Software Provider Specialize in the Restaurant Industry?
Being knowledgeable about your industry, business, and best solution options is key for a successful local dealer. So how can you ensure your provider is as knowledgeable as they need to be?
Try to find a software provider that ONLY works in the restaurant industry. This will provide you with the best knowledge base as your rep is not trying to stretch themselves amongst multiple industries that have vastly different POS system needs. Working in a singular industry helps to keep your dealer focused and up to date on industry specific trends to help you boost your overall sales and build the best software tech stack for your restaurant’s needs.
Are Your Software Solutions Customized For Your Needs?
Ask yourself, does my POS provider have the software solutions I need to run my business or am I forming my business around the solutions I have access to?
This can be a tough question to answer, especially when you’ve been using one system for such a long time. A software provider should have a plethora of solutions to offer you so you can pick and choose the exact line of software that suits the needs of you, your staff, and your overall business. Building your own tech stack can help you build better profits and speed up processes to avoid downtime. Only a knowledgeable restaurant software provider can offer you that level of POS service.
Help! Getting the Support You Need, When You Need It
While everyone always hopes for a seamless solution, we all know sometimes technology has a mind of its own and likes to glitch from time to time. The worst is to have a system issue and not be able to get help for several hours or even days.
Avoid Wait Times
Make sure you have a provider who is prepared to handle your issues quickly and seamlessly. You shouldn’t need to wait for a callback in 48-72 hours or be left on hold awaiting a representative when you’re having an emergency.
Local restaurant software providers offer great, same day, support from local restaurant tech experts for all the questions or issues you may come across, with little to no wait time!
Get Personalized Support
Only 36% of consumers feel like a unique individual when engaging with customer service and support.
When working with a local provider, you will always feel like a unique customer that is being helped with care since you are likely talking to a member of your own community. Talk to a local person in real-time as opposed to someone in a different state, time zone, or even country.
On-Site Assistance
Need help resolving your technology headache and over the phone assistance isn’t working for you? With a local restaurant software provider, you can ask for a support technician to come help in-person. It’s as easy as call, give support details, and receive a technician’s information and arrival time. This would take days and an excessive amount of money if you were to ask for this service from a national POS software provider.
Are You Ready to Grow Your Restaurant Business in 2023?
How does your current restaurant software provider stand next to the items above? Are you ready to find the best restaurant software dealer for you?
Always start your search locally for both your benefit and the benefit of businesses in your area. Once you find your new software provider, you’ll notice an instant change in your business relationship, how the needs of your business are being met, and the growth of your profits. Don’t wait any longer and locate the local dealer best suited to you today!
