Disruptive technology is making an impact on the restaurant industry. Solutions that leverage customers’ smartphones to collect data are providing restaurateurs with insights they are using to make fact-based business decisions. The more big data you collect, the more actionable knowledge you have that can help you improve your business. Big data is numbers and…
DetailsWhile many restaurant customers don’t mind coming into a restaurant to retrieve takeout orders, curbside pickup is becoming an increasingly popular option among consumers and restaurant operators. Customers — especially those who are time-strapped or have young children in tow — like curbside pickup for the convenience factor. For restaurateurs, it’s a way to increase…
DetailsIt seems like there is news of a restaurant data breach every few days. Restaurants, which sometimes have more lax point of sale (POS) and network security than other merchants, have become attractive targets for hackers. An important step you can take to protect your customers’ payment card data — and your business from the…
DetailsDecember 1, 2016, marks the day that the final version of the U.S. Department of Labor Overtime Rule takes effect. The new law raises the white collar overtime exemption threshold for salaried employees under the Fair Labor Standards Act (FLSA) to $913 per week, or $47,476 annually, from $455 per week, or $23,600 annually. Workers…
DetailsMobile payment acceptance is becoming more commonplace in restaurants. National Restaurant Association research found 43 percent of quick service and 31 percent of fast casual restaurants accept mobile payments. The future of mobile payments in restaurants is expected to bring even more widespread acceptance. In Hospitality Technology magazine’s 2016 POS Software Trends survey 58 percent…
DetailsIf your restaurant takes orders by hand, communicating with the kitchen by pinning orders to an order wheel, switching to a kitchen display system (KDS) is worth considering. While the cost to replace antiquated ordering methods with technology may seem high, the ROI with a KDS is high in terms of cost savings and customer…
DetailsDigital signage is an innovative, cost-effective alternative to static displays and menu boards and benefits of the technology make it a great fit for many quick service and fast casual restaurants. Here are four ways it can benefit your business: Improve Customer Experiences and Perceptions According to a study conducted at the University of…
DetailsThe challenge of point of sale (POS) security has moved into the spotlight with increases in cybercrime, fraud, and employee theft. To keep your customers’ payment card data secure — and protect your business from losses associated with data breaches and shrink — there are three areas to evaluate and fortify. 1. Minimize Threats to…
DetailsThe question of whether to implement a point of sale (POS) upgrade is one almost every restaurant operator asks at some point in time. But when is it time to make the move? Here are a few signs that a POS upgrade is likely in order. 1. Your POS system is experiencing performance issues. Slow…
DetailsWhether you operate one café or several, a café POS system is one of the best investments you can make in your business. Here are four reasons why you need café POS technology and how your business can benefit from it. 1. Increased order-taking efficiency and accuracy. Let’s face it: Café customers don’t want to…
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