Do you know everything there is to know about restaurant POS software?
If not, you should be working with a tech expert who can find a POS system that is the best fit for your unique restaurant. The ideal person to help is not only an expert in restaurant POS software but is also local to your area and knows what makes your part of the world unique.
You’re Business Is Unique
You want to work with a company that understands you and your business. You don’t want to be just one of thousands of customers who all get treated exactly the same. You are not a number; you are a business owner who needs the right kind of help.
Build What You Need
Like a good suit or dress, a restaurant POS system is NOT a one-size-fits-all acquisition. Your unique restaurant has different needs than the restaurant across the street. Those unique needs require a unique software solution.
A local tech expert can help you customize your restaurant POS software to include your restaurant’s floor plan, the layout of what beers you have on tap, and other items specific to your location.
There are items common to all restaurants that you will want to customize to yours. Features such as online ordering will need to be set up for your menu and customizable options. Loyalty and gift cards will need to be branded for your brand and tied to your other on-going promotions.
Kitchen Display Systems (KDS) can allow communication at the speed of light between the front and back of the house, but only if they are set up perfectly for your space.
Even the most dedicated restaurant owners have some time when they are not physically in their restaurants. For those times, you will want a reliable remote management system.
How big is your restaurant? Many restaurant owners are adopting mobile solutions that allow servers to enter orders into your restaurant POS software without having to walk back to a workstation, saving time and improving order accuracy.
A local tech expert can walk you through the myriad of choices and decisions that need to be made in setting up systems like these.
Find a local expert today!
Great Support
One of the chief benefits of working with a local tech expert is that you have someone you can work with even after your system is set up. Restaurant POS software is a complex system. Even with an intuitive graphic interface, you and your staff will still need some training to get used to it. Make sure the solution provider you choose, will stay by your side as you get used to using your new POS system.
Once your system is built, you’ll want support when you have questions down the line. Having local help from an expert who can help over the phone or in person is invaluable in those times when your restaurant is busy, and you need an answer NOW.
We have all experienced those times when software updates meant to improve our lives, somehow end up doing something very different. While we never want those to happen, the fact remains it is still a possibility. If or when that ever happens, having a local tech expert at your side can turn that rough stretch of road into a much smoother ride than it would have been without their help.
With restaurant POS systems moving to cloud-based platforms, there is an obvious concern about what to do if the internet goes out. Make sure your solution is also capable of operating in offline mode in the event of such an outage. The best restaurant POS software systems can also run on cellular service when wi-fi is not available.
Technical support during “normal business hours” is practically worthless in the restaurant industry since we necessarily work when most people are not. We need tech support even when everyone else is not working: 24/7/365. Make sure your POS provider is as committed as you are and will be there for you when you need them the most.
Whether you have a simple “How do I do that again?” type of question or your business is at a complete standstill, you need quick and reliable support to get a resolution and get back to business as usual.
When it comes to setting up your restaurant software POS system, there really is nothing better than working with a local tech expert. Don’t walk down the lonely road all by yourself. Have an expert by your side to guide you.
Want more information? Feel free to contact us today.
