Improve Workflows by Integrating Self-Serve Kiosks into your QSR POS System
Restaurants may have experienced the brunt of the hardship caused by the pandemic, but many QSRs already had the necessary tools to manage new social distancing requirements and labor shortages while streamlining expenses. Fast food self-service kiosks provided a much-needed solution, and integrating comprehensive QSR POS systems helped these establishments stay in operation during the most challenging times and thrive through 2021.
According to a 2022 Census Report, the self-serve kiosk industry had double-digit growth in 2021. Customer acceptance of these types of establishments reached an all-time high, and integrating quick service restaurant POS systems helped many businesses reduce costs by giving them the ability to make adjustments based on real-time visibility into their operations.
Self-service kiosks are gaining popularity as consumers appreciate speed and convenience more than ever, and restaurants can handle busier times with less labor. With rapid changes in the economy and health and safety requirements, self-service kiosks with an integrated QSR POS system may be essential for restaurants to thrive now and into the future.
Customers are Happier When They Get In and Get Out With Ease
No one likes waiting in a long line to check out, and the pandemic only intensified consumer disdain for the dreaded time spent waiting to order and pay for items. A 2021 survey found that 25% of US consumers were “much more likely” to avoid entering a store and “more likely” to walk out without purchasing if lines were too long.
Fortunately for QSRs, self-service kiosks with an integrated QSR POS system directly address this issue for customers, getting them in and out as quickly as possible.
Streamline QSR Processes
Reduce costly and time-consuming errors by removing the middleman and sending orders directly to the kitchen. Rather than orders going through the 4-step process of the customer looking at a menu, telling counter staff what they want, the counter team entering that order and sending it to kitchen staff; customers can enter their orders directly into the fast-food self-service kiosk, which sends it directly to the kitchen. Nothing gets lost between the customer and the kitchen, so there is less room for error.
Additionally, a QSR POS system with KDS solutions integrations empowers kitchen staff to manage all orders in the queue, whether from the drive-thru, in-house, or online. They can route individual items to the most efficient station, bump items when there is a lag, and mark off items as complete even if the entire order isn’t ready. Additionally, employees never need to worry about lost tickets because they are stored electronically.
Reposition Employees for Better Customer Service
Staffing shortages have hit the restaurant industry particularly hard. But integrating a fast food self-service kiosk with a QSR POS system into your operations can change the game and give you the flexibility you need to keep your operations running smoothly.
Self-service kiosks reduce or eliminate the need for staff to run registers so that you can move employees to the food prep line for faster order turnout or to cover other tasks like bussing and cleaning.
Give Customers Control Over Their Own Experience
When a customer uses a self-serve kiosk, they have more control over their QSR experience, leading to a 12%-20% higher ticket size on average. Without long lines, customers don’t feel as rushed, so they are more comfortable taking their time to look through the menu and order.
Additionally, orders are private. No one needs to feel like they are being judged for ordering certain sizes or adding on that extra dessert.
Work Smarter, Not Harder
Implementing self-serve kiosks into your QSR POS system solution gives your restaurant the flexibility it needs to meet the rapidly changing demands of the industry while continuing to improve customer experiences and increase revenue.
In a time when customer service seems to be going downhill, give your patrons a reason to look forward to visiting your QSR. Increase order accuracy by sending orders directly to the kitchen, and reduce wait times to keep your customers coming back for more.
Improve workflow with a smaller staff to mitigate the effects of labor shortages and redirect your existing employees to kitchen, bussing, or cleaning duties. As a result, customers will feel more comfortable and less rushed, leading to higher ticket sizes and more repeat business.
Implement a self-service kiosk integration with a QSR POS system to help your business do the heavy lifting.