Over the past decade there has been a rise in popularity of mobile devices in consumers’ everyday lives. From mp3 players and mobile phones, to laptops and tablets there is no doubt these devices have led a technology evolution.
This is also true regarding the restaurant industry and the technological evolution that’s taken place over the past decade. Restaurant point of sale (POS) systems have continually become more advanced and have adapted to a mobile world.
The pandemic has only expedited this push into the mobile POS space as the restaurant industry continues to operate in a limited fashion, keeping doors open for curbside to-go and delivery only.
Here are several ways that COVID-19 and mobile POS solutions are contributing to the mobile evolution across the restaurant industry:
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Online and Digital Ordering
Online and digital ordering platforms are nothing new to the restaurant industry. Many operations have been using these solutions for years. However, there has been an increased push towards the need for all restaurants to offer online ordering solutions.
This technology allows your customers and potential customers to place orders online from the comfort of their own home. With an integrated online ordering system, the orders are sent to your restaurant’s POS system and entered into directly into your order queue to begin the order prep process.
Not only does this allow for your restaurant operations to streamline the order preparation and completion process, it also acts as a platform to help grow your restaurant’s profits. Your customers will be prompted through built-in upselling and cross-selling to add sides or create combo meals before they are able to complete the ordering process.
Online and digital ordering is crucial right now as it allows restaurants to stay open and keep making sales. Customers are able to safety and conveniently place orders without interactions with your employees, which keeps both parties safe and healthy.
Curbside Pickup and Delivery Payment Processing
In response to the guidelines by the federal government and Centers for Disease Control (CDC), restaurants have discontinued dine-in options at physical locations and have turned towards carryout and delivery orders to sustain their businesses. Some restaurants are even still taking orders over the phone, as they are unable to utilize digital ordering platforms at this time.
Most restaurants that find themselves in this situation are taking credit card numbers over the phone and entering card numbers manually into their POS systems. This leaves the restaurant at risk for an increase in chargebacks, not to mention that some credit card processing companies charge a higher fee for manual entries. This is why restaurants need a solution, such as FocusON, that allows staff to take card payments carside for curbside pickup or doorside for delivery orders.
The Mobile POS Solutions You Need
At Focus POS, we understand that running a restaurant is no easy feat. Adding a wrench into the mix, such as a global pandemic, makes running your operations even more stressful. That’s why we’re offering solutions such as FocusON. Download our brochure to learn more on how our solution can help take your restaurant operations to the next level.
