These are trying times for our industry. Because so many of you are put in a precarious position due to the social distancing recommendations passed down by city, state, and local governments, Focus will be offering helpful tools for free.
To weather the storm, and to minimize the level of contact that customers have with your staff, many restaurants like yours are moving to online ordering, curbside pickup, and delivery only.
Text when your order is ready: Minimize contact between staff and customers as much as possible. Text your customers to let them know their order is being prepared. Give them an estimated pickup time and then text them when the order is ready for pickup.
myFocus Gift: For new sites only, Focus will be waiving the setup fee and monthly fee for myFocus Gift until the end of May. Customers can use cloud-based gift cards in any location of a restaurant chain. The cards are processed in real time and can be used immediately upon activation.
Customer service module: There are a lot of moving parts when it comes to managing takeout and delivery. Our customer service module will allow you to effortlessly handle things like delivery dispatch and curbside pickup.
FocusON: Stop taking credit card numbers for payment over the phone. With FocusON, take payments curbside for pickup, or at the door for delivery. You’ll reduce chargebacks as well as payment processing fees.
At the end of May, you can opt into a Focus as a Service monthly payment option, pay for the services outright, or cancel your service at no cost to you.
Your local Focus dealer is familiar with the best practices for curbside pick up and delivery and can configure your system to help. Reach out to your local Focus dealer right now for help with the transition into curbside pickup and delivery.
