Focus POS Blog

labor management mistakes

4 Ways to Avoid Costly Restaurant Labor Management Mistakes

Inventory and payroll are two of the biggest expenditures a restaurant has and it’s easy to see why — without food or employees, you can’t serve your customers. Restaurant labor management mistakes can take a big bite out of your profits if they are scheduled inefficiently, so carefully tracking these expenditures through your point of…

menu transparency

4 Reasons Consumers Demand Menu Transparency

Even in the not-too-distant past, menu transparency was an option for restaurants. However, it’s become an imperative. According to Technomic’s 2016 Healthy Eating Consumer Trend Report, 86 percent of all consumers demand menu transparency. As customers’ prioritize this information when choosing a restaurant, it is becoming increasingly critical to boosting sales and maintaining a competitive…

restaurant waste

3 Ways a POS System Reduces Restaurant Waste

Restaurant waste can take a big bite out of a business’ bottom line. According to a study by the University of Arizona, the percentage of food waste in quick-service and full-service restaurants stands at 9.55 percent and 11.3 percent, respectively. The potential savings is definitely motivation to reduce waste, but some restaurants find it hard…

social media and customer loyalty

5 Ways Customer Service on Social Media Boosts Loyalty

Cultivating and increasing customer loyalty is one of the biggest challenges faced by restaurants. Some businesses are thinking outside the box and finding new ways to engage customers and foster loyalty. One way to achieve this goal is providing customer service on social media. Here are steps you can take to make it work for…

3 Ways You’re Using mPOS Incorrectly in Your Restaurant

Mobile point of sale (mPOS) offers many benefits to restaurants, including increased table turns and order accuracy. The benefits, however, cannot be maximized unless the mPOS solution is used properly. Here are three common ways restaurants use mPOS incorrectly — and what to do instead. 1. Running an entire restaurant operation with mPOS. It can…

omni-experience in restaurants

5 Ways the Omni-Experience Trend is Impacting Restaurants

The restaurant industry is seeing an emerging trend toward offering customers an omni-experience that involves multiple touchpoints (e.g., digital, in-person, etc.) and a higher-than-ever level of engagement with the brand. This trend is driving change in the restaurant industry in a variety of ways: 1. Giving customers the option to skip lines by ordering ahead.…

generation z

What Generation Z Will Mean for Restaurant Customer Loyalty

Many restaurant operators have devoted considerable time and resources to ensuring that their businesses cater to the millennial demographic. However, an upcoming cadre of consumers known as Generation Z (individuals born in 1996 or later) will soon rival millennial’s influence on the industry — if they haven’t already. Here’s why restaurants need to turn attention…

fine dining trends

3 Fine Dining Trends that Can Turn Restaurants into Destinations

Today’s fine dining restaurants face just as much competition for diners’ dollar as their quick service and fast casual counterparts — or maybe more considering they are competing for diners’ choice on special nights out. Keeping up with these three fine dining trends can help your restaurant attract customers with the dining experiences they are…