Offline

Purpose

The Offline Window is used when the credit card process is not responding due to a phone line or Internet connection being down. When in Offline Mode, credit cards are stored as a swiped transaction but not actually sent to the processor. Therefore, a credit card may be approved “Offline” but be declined when turned back “Online”.

Accessing the Offline Window

While in Focus Setup, select Close Day > Credit Cards > Offline.

Figure 11.30 Credit Card Status Window

Figure 11.31 Credit Card Status Window Fields

Field	Description
Status	The Status of the credit card processing will be displayed (Online or Offline).
Offline Transactions (X)	The number of transactions currently captured in Offline Mode.
Date	The date the transaction was captured in Offline Mode.
Time	The time the transaction was captured in Offline Mode.
Check #	The Check Number of the transaction captured in Offline Mode.

Figure 11.32 Credit Card Status Window Commands

Command	Description
Close	Exits the Offline Window.
Offline	Click Offline to turn credit card processing to Offline Mode.
Online	Click Online to turns credit card processing back to Online Mode.